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Privacy policy

Medical Disclaimer: All material and content on Neurocern is purely informational and not medical advice or instruction. No action or inaction should be taken based solely on the content of Neurocern. Readers should consult appropriate healthcare professionals on any matters relating to health and well-being. If you think you or the person in your care may have a medical emergency, call your doctor or 911 immediately. Using any information provided by Neurocern or by other users on Neurocern is solely at your own risk.


You agree that you have read, understood and accept Neurocern’s Privacy Policy. This policy
explains Neurocern’s collection of data from you when using the Site and its use of this data.

Posting and Use of Content in the User Area

The “User Area” includes Neurocern’s initial questions, user profile, assessment answers (“User Submission”) and a post-assessment results page that includes possible disease matches and care suggestions based on your answers. By creating a user profile and user submission in the User Area, you grant Neurocern and our affiliates the right to use, copy, display, perform, distribute, translate, edit, and create derivative works of your User Profile and User Submissions, subject to the terms of the Privacy Policy .

User Password and Login Identity

You are responsible for maintaining the confidentiality of your user password and login, and are fully responsible for all activities that occur under your password or account with or without your knowledge.

Links to Other Websites

Neurocern may contain links to other websites that are not under the control of Neurocern. The inclusion of any link does not imply endorsement by Neurocern of such sites and Neurocern is not responsible for the content of such linked sites.

User Termination

You agree that Neurocern may, with or without cause, immediately terminate your Neurocern account or limit or terminate your access to the User Area or the Site without prior notice. Without limiting the foregoing, the following may lead to a termination by Neurocern of a user’s account and use of the Site: (a) breaches or violations of this Agreement or other incorporated agreements or guidelines, (b) requests by law enforcement or other government agencies, (c) a request by you (self-initiated user cancellation), (d) unexpected technical issues or problems, and (e) extended periods of inactivity, or (f) termination from sponsored enterprise client contract or consumer contract. Neurocern has no obligation to maintain, store, or transfer to you information or data that you have posted on or uploaded to the Site.

Modifications to this Agreement

We reserve the right to modify this Agreement at any time, and without prior notice, by posting amended terms on this Site. We encourage you to review this Agreement periodically for any updates or changes, which will have an update effective date.

Disclaimer of Warranties

The Site and the content and services made available on the Site are provided on an “as is” and “as available” basis. Neurocern does not make and disclaims all express and implied warranties and representations, including, but not limited to, any implied warranty of fitness for a particular purpose, with regard to the Site, the Site content, or any advice, coaching, or services provided through the Site to the extent permitted by law. Neurocern does not warrant that access to the Site or its content or services will be uninterrupted or error-free or that defects in the Site will be corrected.

Limitation of Liability

Under no circumstances shall Neurocern, its partners, contributors, agents, employees, directors, or affiliates be liable for any indirect, incidental, special, or consequential damages (even if it has been advised of the possibility of such damages) due to your use of this Site or coaching and services provided through this Site or due to your reliance on any of the content contained or the services provided on the Site.


You agree to indemnify and hold harmless Neurocern, its officers, employees, agents, subsidiaries, affiliates and other partners, from and against any claims, actions or demands, liabilities and settlements including without limitation, reasonable legal and accounting fees, resulting from, or alleged to result from, your violation of this Agreement.

User Notices

If you register as a user, you agree that Neurocern may send notices to you by email at the email address you provide when registering to become a user.

Governing Law and Venue

This agreement shall be governed by the laws of the State of Illinois and the applicable federal laws of the United States of America. All disputes arising under, or in any way connected with users of the Site, shall be litigated exclusively in the state and federal courts residing in the State of Illinois, and in no other court or jurisdiction. You hereby submit to the jurisdiction of the state and federal courts sitting in the State of Illinois.

Miscellaneous Terms

Neurocern® and the Neurocern logo are trademarks of Neurocern. You agree not to display or use these trademarks in any manner without Neurocern’s prior, written permission. Neurocern may assign this agreement at any time to a subsidiary or parent company or to a successor to its business as part of a merger or sale of substantially all of its assets. You may not assign or transfer this agreement.

If any provision of this Agreement is held to be unenforceable for any reason, the remaining provisions will be unaffected and remain in full force and effect.

For any questions or comments, or to report violations of this agreement, let us know, or contact us at:

Privacy Explained

What is this document?

We value and respect your privacy at Neurocern. This Privacy Statement describes how we will protect and handle the personal information that you provide to us through our web, mobile and related services. Among other things, the Neurocern Privacy Statement explains:

— The information we request at registration.

— How Neurocern protects your privacy when using our website.

— How we secure the information we collect using generally accepted industry standards and by using SSL encryption

Why should I read it?

— When you sign up for or use Neurocern, you verify that you’ve read and agreed to our Privacy Statement.

— This Privacy Statement describes what information you can share with us, how that information is stored, how we use that information, and what information you can share with others.


Neurocern helps you understand, organize, and track complex aging and mental health symptoms of the person in your care. Using your answers to Neurocern’s assessment, Neurocern provides you with personalized care recommendations and content.

Do not use Neurocern in the event of an emergency or for emergency care.

By continuing to use Neurocern, you agree to this Privacy Statement and any updates to it. This means that if the Privacy Statement changes, you agree to these changes if you keep using Neurocern. When this policy is changed (other than for typographical corrections or minor changes that do not alter its meaning), we will update the “last modified” date at the top of the policy. We may provide you a summary of changes in an email or send you a copy of our new Privacy Statement.

Is Neurocern safe and secure?

— No one can guarantee complete security. Neurocern uses bank-level security and encryption. We use a variety of technologies and procedures to help protect the security of your personal information from unauthorized access, use, or disclosure.

What information can I store in my Profile?

— Your Profile contains the information you provide when you create a Neurocern account, including your name, your email address, and information regarding the person in your care.

How is the information in my Profile used?

— Neurocern uses your Profile information and de-identified health information regarding the person in your care to help you better understand, stay engaged with, and track aging and mental health concerns of the person under your care.

Can others see my Profile or the health information in it?

— On Neurocern, other members cannot see your Profile or the health information in it, however Neurocern will have access to your profile and User submission information. Your sponsoring organization may have access to your Profile and health information.

Can Neurocern’s content replace a doctor?

— Neurocern does not replace a medical professional. Always seek medical advice for a diagnosis and expert care recommendations. Please refer to the medical disclaimer of this website for further information.

What is my e-mail address used for?

— Your email address is used to create, log into, and manage your account on Neurocern. We use your email to provide you with notices about your account and our services from time to time.

Is my e-mail address kept private?

— Yes. Your email address is private and not displayed to other members.

How do I deactivate my account?

— Simply sign in, go to profile, and delete your account. You will receive an email confirming that your account has been deactivated. Please note, your answers from your assessment will be stored on Neurocern even after account deactivation.

How do you use cookies?

— Like most online services, Neurocern uses cookies. All browser cookies we use are encrypted. We use session ID cookies and persistent cookies to enable you to sign in and to help personalize Neurocern for you. Using cookies simplifies the delivery of relevant content and allows you to retrieve information you previously provided making use of Neurocern features easier. We link the information we store in session cookies to personally identifiable information you submit while on Neurocern. You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline some or all cookies if you prefer. If you choose to decline all cookies, you may not be able to use interactive features of Neurocern or other websites that depend on cookies.

Is Personally Identifiable Information Provided to Third Parties?

— Neurocern may from time to time use Personally Identifiable Information to link you to our partners or other third-parties. Neurocern may provide you with information about external service providers (“External Service Providers”) that may be of interest or use to you. Visiting suggested External Service Providers is solely your decision.

Does this Privacy Statement control information I share with Non-Neurocern Providers?

— No. This Privacy Statement does not apply to other service providers or links to other sites that are not owned or controlled by Neurocern, and you should review the individual privacy policies and terms of service of these providers before using their services.

How can I contact you?

— You may reach us by contacting our support team via email at or please see our contact us page for current information.

Copyright © 2020 Neurocern Inc. All rights reserved.